Our email address
To reach Best Online Pokies NZ, email [CONTACT EMAIL]. We read messages about corrections, feedback, the way casinos are compared and personal information requests.
Topics we can help with
| Your message is about | What to include |
|---|---|
| A changed welcome offer or wagering rule | Casino name, page address, what the casino now shows |
| A new withdrawal limit, fee or payment method | Casino name, the cashier or terms page as a link |
| An RTP figure that does not match the game | Game title, casino, what the info panel shows |
| A broken link or display problem | Page address, device and browser |
| Your personal information | What you want to access or correct (see the Privacy Policy) |
Adding the date you checked and a link to the casino's own terms helps us confirm the change quickly. Messages backed by a primary source are handled first. Advertising offers, link requests and automated messages may go unanswered.
Please do not attach sensitive material
We do not run casino accounts, process payments or verify identities, so there is never a reason to send us ID documents, bank or card statements, cashier screenshots with account numbers, passwords or one-time codes. If something like this reaches us by mistake, it is not used.
Waiting on a withdrawal?
We have no access to your casino balance and cannot release a payment. These steps are the most likely to get results:
- Message the casino's support and ask for the reason for the delay and an expected payment date, in writing.
- Re-read the account terms that applied when you requested the payout, especially verification, wagering and maximum bet rules.
- Keep a record of transaction IDs, dates, amounts and all correspondence.
- File a formal complaint using the casino's published procedure if the first answer does not help.
- Escalate to the dispute body or regulator named in the casino's terms, if one exists.
Support if gambling is a problem
Free, confidential help is available at any hour from the Gambling Helpline on 0800 654 655 or by texting 8006. See the Responsible Gambling page for more services.